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Frequently Asked Questions (FAQs)

What is the minimum order value?

UK & Ireland

Our minimum order value for UK & Irish customers is £35.00 (excl. VAT)

Rest of the World

Our minimum order value is £500 (excl. VAT)

What carriage terms apply to my order?

UK Mainland (Excludes Scottish Highlands & Islands)

Orders over £150 are shipped free of charge.  For orders below this we charge £6 for the first box and £3 for all subsequent boxes.

Next day before noon deliveries are subject to a £10 charge per box regardless of the order value.

Please note: the above carriage terms exclude freight chargeable cables and our standard box pack range, please refer to your price list for further information.


Orders over £500 are shipped free of charge.  For orders below this we charge carriage at cost, as it is weight and region dependant.*

Rest of World

Terms are ex-works.

When is the order cut off/order top up time?

The cut off point for next day delivery is 2pm. It is possible to make small additions to your order up to 4pm on the same day as long as the main order is placed before 2pm.

How do I make an enquiry?

To enquire about any of our products please fill in the enquiry form by clicking here or send us an email to

How do I check a price?

If you have an account with us please refer to your price list. Copies of your price list are available on request by emailing us on or by ringing the office on 01204 575234.

For new customers please call the office on 01204 575234 to speak to one of our Customer Service Advisors who will be happy to help you.